Support

Help with opening the books is below.

Questions

Do I need an iPhone Duo?

No. On iPhone Duo the phone's hinge opens the book. On every other iPhone, drag the hinge strip at the bottom of the screen, or tap Unfold to open the book all the way.

How do I turn the pages?

With the book open, drag a page sideways, or tap near the left or right edge of the book.

Why does the city go dark?

That's dusk. When a spread lies flat, the day turns to evening, the lights come on and a little show plays. Close the book a little and open it again to see it once more. In Live, it may simply be night in that city.

What is the chip on the open book?

It shows the time in that city. Tap it to switch between Classic, the book as it was printed, and Live, the city's real sun and weather right now. Tap the arrow beside it for its menu.

How do I turn the snow off?

From 1 December to 6 January, paper snow falls on the pages. Open a city's book, tap the arrow on the chip, and turn off Christmas snow. It goes off in every book, the Advent calendar too.

Where is the Advent calendar?

It's the first book on the shelf from 1 November to 6 January, and it's free. Its doors open from 1 December: one each day until Christmas Eve, and a door you missed can still be opened later. Before then you can open the book and look around; each door says when it opens.

What are the hidden details?

Every spread hides three. Tap one to find it and read its story under the book; the passport button on the shelf shows the stamps you've collected. Some appear only at night in Live, in the snow or at Christmas. Found details are kept on this iPhone; they aren't synced through iCloud.

How do I restore my purchases?

On the shelf, scroll down and tap Restore Purchases. Make sure you're signed in to the App Store with the Apple Account you used to buy them.

What does Every City include?

Every book on the shelf today and every city we add later, with one purchase.

I can't hear anything.

Turn the volume up and check the speaker button on the shelf. The app's sounds play even with the silent switch on, unless you turn them off there.

How do I ask for a city?

Tap the blank book at the end of the shelf. It opens the city board: find your city, add the places you'd want in it, and vote. Votes guide which book we make next.

Do you collect my data?

No personal data. There's no account, no analytics and no advertising. Only what you send to the city board (the cities you vote for, your note and a random ID that isn't tied to you) leaves your phone, and, in Live, a request to Apple's weather service for the city's weather, made with the city's coordinates, never yours. See the Privacy Policy.